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How to Place your Wholesale Orders
Phone Orders
Please contact your local sales rep or call our Customer Service Department at 1-888-868-0588 between the hours of 8-5 P.T. We encourage you to keep a written copy of the order you placed and make note of your order number and the name of the representative who handled your call.
Fax Orders - Download an Order Form
Faxing your orders helps eliminate mistakes which can occur over the phone and provides a written copy to reference. You can fax your orders to your local sales rep or directly to our customer service department at 760-804-9120.
When faxing your order, please include all of the following information on your order form:
- Name of Business
- Billing Address
- Shipping Address
- Tax Id or Resale Permit #
- Phone #
- Fax #
- Contact Name
- Email address for UPS shipment notifications and notice of our special sales
- Ship Date and Cancel Date
- Method of payment
Email Orders
Follow above instuctions for fax orders and email to: order@sandiegohat.com
Terms and Conditions
Minimum Order
Our minimum order is 12 pieces, with no minimum per style or color.
Payment Method for New Customers
We ask new customers placing their first order to pay with a credit card or COD-Money Order. We accept all major credit cards and ask that you include the credit card #, expiration date, billing address and security code on your order form.
Terms
Upon credit approval, reorders may be sent out Net 30 or COD- company check. Please inform your customer service representative if you are interested in applying. This process takes 2-3 days and requires a signed credit agreement.
Freight Terms
Our regular shipments go out UPS ground. If you prefer we use a certain shipping company or have any special requirements, please inform us when placing your order.
Backorders
All out of stock items not shipped with the original order will be placed on backorder and will ship as soon as they are available. Please inform us if you do not wish to receive backorders.
Return Policy
Returns will not be accepted without a return authorization number from our customer service department. Referencing this RA# on your return packages will help expedite the return process. We ask that discrepancies or damages be reported within 5 days of receiving your order. Call tags are issued at our discretion. Credits will be issued for all non-satisfactory orders within 30 days of invoice date. Returns may be subject to a 25% restocking fee. If the return is past 30 days we have the right to refuse the request.
Please contact our Customer Service Team at 1-888-868-0588 with any questions. We look forward to hearing from you!
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